You’ve decided to hire a managed IT service provider. Congratulations! Do you know what things to look for when you start the hiring process?
When you are hiring a managed IT service provider, one of the first things you should ask is, what is your availability and how fast is your response time?
Afterall, when you need your IT team, you don’t want to wait! Even though you don’t work around the clock, your IT team should – monitoring and managing. Ideally, they have someone available around the clock – every day of the year. And they also need to respond quickly – and not outsource calls. Ask for a guaranteed response time.
Two key benefits of having a managed IT service provider is that they do daily backups to protect your data and also, that they are available to support your employees should issue arise.
No one likes to think of the negative, but disasters happen and your IT provider should help you formulate a plan to deal with them (outages, weather, hackers etc.) and also make sure your business is prepared with a plan to recover data as well.
A good IT system needs regular maintenance and that means not waiting until something is broken to fix it. Your IT partners should be proactive – making sure to run updates and install them in a timely manner (and not just when a problem arises).
Let’s face it. You hired a managed IT service provider to make your life easier and that includes saving money – and planning for the future. A good IT team will make sure to help you with yearly planning and budgeting, which includes saving money – and not sacrificing technology.
At Quality PC, we can help you learn more about managed IT service providers. Contact us today.